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FAQs

Below are some Frequently Asked Questions about the Perley and Rideau Veterans’ Health Centre.

How long is the waiting list?
Wait times at the Perley Rideau depend on factors such as the type of nursing care you require, the kind of room you are waiting for – veteran or community resident – and the date you applied for admission. The Champlain Community Care Access Centre manages the waiting lists for all government-funded long-term homes in Ottawa.

How many people live at the Perley Rideau?
Our home can offer accommodation to 450 residents which include the 250 beds designated for veterans. The building is divided into three two-storey sections like a fleur-de-lis. At any given time, 98% - 99% of beds at the Perley Rideau are occupied. We notify the Champlain Community Care Access Centre as soon as a room becomes available. Your Case Manager from the Access Centre calls you or your family when a suitable space opens up.

How much time do I have to accept the bed offer?
You and your family will have 24 hours to decide to accept the bed offer, and 3 days to physically move in.

What are the rooms like at the Perley Rideau?
All but three of our permanent rooms are private rooms with an en-suite washroom. The remaining three are semi-private. Please take a look at the Photo Gallery on this site to give you a view of a typical private room.

Can couples live in the same room?
With only three semi-private rooms in our home, it is not possible to offer couple accommodation. We do have couples at the Perley Rideau. Typically these men and women qualify for different kinds of accommodation, so benefit from living on different units.

Do veterans and community residents live in the same areas?
All four units in the Rideau building are designated for veterans as well as one unit in the Ottawa building and two units in the Gatineau building .

What furniture and personal possessions can I bring?
We encourage you to make your room as comfortable and personal as you wish. Staff can fill you in on the safety restrictions that apply to some electrical items. Rooms contain:

One single bed including all linens and a pillow
27” television cabinet
End table
4-drawer dresser
Clothes closet
Private washroom with room for personal items
Glass display cabinet with a lock to exhibit treasures

Are my personal belongings insured?
The insurance policy of the Health Centre does not cover the personal belongings of residents. If you wish to keep valuable items in your room, we recommend that you purchase a private insurance policy.

Where do I keep my wallet and important papers?
Each room has a small locked drawer. We do suggest that residents keep all cash in a Trust Account in the Finance Department on the 2nd floor of the Perley Centre. The staff assists those residents who are unable to go to the Finance Department on their own.

Is there a bank at the Perley and Rideau Veterans' Health Centre?
Upon request the Finance Department will set up a Trust account for you. The monthly rent, incidental costs such as haircuts and cash withdrawals to the resident can be handled through your Trust Fund. As well, an Automated Teller machine is located across from the Gift Shop on the ground floor.

How does the bathing routine work?
Each resident receives two supervised tub baths per week, and a partial wash every day. Residents who are capable and mobile can shower when they want to.

Who will accompany me to appointments outside the Perley Rideau?
We expect family members to accompany their resident to medical appointments. If family is unavailable, we request the services of a Perley Rideau volunteer. If a volunteer cannot be found, we ask the family to hire a sitter.

Other than daily nursing care, what medical services are offered on-site?
The Perley Rideau is proud to offer the following services and clinics to residents and their families:

Chiropody ‘Happy Feet’ Clinic
Dental Clinic
Hearing Clinic
Occupational Therapy
Pharmacy
Physiotherapy

What non-medical services are available at the Perley Rideau?
Barber shop
Cafeteria
Creative Arts
Day Program for seniors with Alzheimer Disease and related dementias
Games room
Gift Shop
Hairdresser
Library
Pastoral Services and Chapel
Pub
Quiet rooms on each unit for families
Video Rental shop
Volunteer Services

Is there free parking for families?
Yes. Each family is eligible for one free parking pass.